Refund Policy

When you send money, this will be held in our Client Account until:

• We pay money out to a third party on your behalf by way of a disbursement (in accordance with our Terms and Conditions);
• We take funds for settlement of our invoice (in accordance with our Terms and Conditions); or
• We return the balance of unused funds to you.

If you request a refund prior to our paying money to a third party or towards our invoice, we will return funds to you, however, this is without prejudice to our rights to claim fees from you directly in the event that part or all of your work with us was completed prior to your request for a refund.

Any request for a refund must be in writing to office@acumenbusinesslaw.co.uk. We shall process your request within 7 days.

We refund you on the credit card or debit card used by you to pay.

In the unlikely event that you wish to complain about your bill and you do not feel that our complaints procedure is sufficient you can make a complaint to the Legal Ombudsman after 8 weeks have passed since your complaint was sent to us by telephoning 0300 5550333 or by sending an email to enquiries@legalombudsman.org.uk. You may also be entitled to apply to the Court for an assessment of the bill under Part III of the Solicitor's Act 1974. Please note that if all or part of the bill remains unpaid we will be entitled to charge interest from the date that payment was due in accordance with these Terms of Engagement.

You have the right to object to an invoice using the firm's complaints procedure and/or may have the right to apply to Court under Sections 70-72 of the Solicitors Act 1974 for an assessment of the bill.